Refund Policy
CANCELLATION / RETURNS
Except for any statutory rights of cancellation that you may have under applicable provincial consumer protection laws, once you place your order you cannot cancel it. Given the customized nature of dbrand's products, products purchased cannot be returned or exchanged without express authorization from a dbrand representative. Refunds can be provided for products that are damaged before delivery to you. Refunds can also be provided for products bearing a custom logo or other artwork that does not match the logo or other artwork requested by you. If you receive your order and any products appear to be damaged or do not bear the custom logo or other artwork requested by you, please contact us promptly at the contact details set out below. Returns for unopened, unused merchandise that does not bear any logo or other artwork may be eligible for a refund minus the shipping amount, provided that the merchandise arrived in a damaged condition.
UNDELIVERED GOODS
In order to keep shipping prices low for customers, our standard shipping service uses government-run local postal services without tracking. If an order does not successfully arrive at the delivery address provided during checkout within the recommended time-frame specified in your Shipping Confirmation, please use the Contact Form to let us know. We'll work with you to get a re-shipment processed and ensure that you receive the product you paid for. We do not provide any refunds based on undelivered items, as delivery is out of our control once an item has left our warehouse. Again, just send us a message through our Contact form if your item is undelivered and we will work with you to deliver what you paid for. Under no circumstances does dbrand provide refunds to Freight-Forwarding addresses, as the nature of these delivery addresses is such that delivery is not only out of our control, but out of the scope of delivery by government-run local postal services.
NO WARRANTIES
When you place an order, you buy the product(s) on an "as is" basis. To the maximum extent permitted by law, dbrand disclaims all warranties with respect to its product(s), including any warranties of merchantability, non-infringement and fitness for a particular purpose. Because some jurisdictions do not permit the exclusion of certain warranties, these exclusions may not apply to you.
LIMITATION OF LIABILITIES
MagCollar’s liability under the contract formed by your invoice and these Terms of Sale shall be strictly limited to the total amount payable by you for the product(s) as set out in your invoice excluding any applicable shipping fees, handling fees, customs duties and taxes. In addition, MagCollar’s liability shall be further limited to actual damages suffered. Under no circumstances is dbrand liable for SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL LOSSES OR DAMAGES. This paragraph is intended to survive the termination, expiry or performance of this contract.
